Support

How can we help?

Questions about your account, a connected social account, a post or your inbox? Contact us directly. We usually reply within one business day.

kifconsultancydubai@gmail.com

Best for detailed questions, screenshots and account requests.

Phone / WhatsApp

+971 56 765 5599

For urgent problems that stop you from working.

What to include

So we can help quickly, please tell us:

Your workspace name and the email address you sign in with.
The brand and the network involved (for example “Acme, Instagram”).
The page where it happens, and what you expected to see.
The exact error message, with a screenshot if you can.
Never send your password. We will never ask for it.

Common requests

Signing in

Password reset, an invitation that did not arrive, or an account that was turned off.

Team and access

Adding team members, changing their role, or which brands they can see.

Connecting accounts

Facebook, Instagram, Threads, LinkedIn, Pinterest, Tumblr, TikTok, YouTube, Google reviews and WhatsApp.

Posts and the inbox

A post that did not go out, a scheduled post that is late, or messages that do not arrive.

Your data

Exporting, correcting or deleting the data held in your workspace. See the privacy policy.

Quick answers

A post did not go out. What do I do?

Open Posts and select the post. Each network shows its own result and the exact reason the network gave. Most failures are fixed by reconnecting that account on the brand page, then pressing Retry.

An account says “Needs reconnecting”.

The network ended the sign-in, usually after a password change or when the permission expired. Open the brand, press Reconnect on that account, and sign in again. Nothing is lost.

The wrong Facebook or Google account opens when I connect.

The network signs you in with the account already logged in on that browser. Log out of it on facebook.com or google.com first (or use a private window), then press Connect again.

I did not get my invitation or password reset email.

Check your spam folder first. If it is not there, ask your workspace admin to send the invitation again, or contact us with the email address it should go to.

How do I stop KIF-X using one of my accounts?

Press Disconnect on that account on the brand page. You can also remove KIF-X in the network’s own settings (for example Facebook → Settings → Business integrations).